FREQUENTLY ASKED QUESTIONS

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Protected by worldwide trademarks and patents, SmartWater offers a unique combination of a brand that is feared by criminals and revolutionary forensic technology that provides robust traceability to your possessions, assets and valuables. Our forensic traceable liquid assigns your valuables with their own unique code, allowing them to be traced back to you and criminals back to the crime.

The most effective way of deterring criminals is to increase their chances of getting caught. Traceability makes it more difficult for a thief to sell on their stolen goods, because through traceability comes accountability – and the likelihood of proven guilt. Because the police regularly check for SmartWater on recovered stolen property and actively raise awareness of it, SmartWater is well known and feared by criminals. With hundreds of convictions and a 100% conviction rate in court to our name, criminals are aware of our power to place them at the crime scene and secure a conviction. By displaying SmartWater THIEVES BEWARE® deterrent stickers, you are sending out a powerful warning to any would-be thieves.

Yes, academic research carried out by Perpetuity Research Ltd, led by criminologist Professor Martin Gill, has demonstrated that SmartWater is a more powerful deterrent than any other security system available. During interviews with over 100 criminals, 74% of those interviewed stated that they would not break into a building with a SmartWater THIEVES BEWARE® deterrent sticker on display. For further information on this report visit our downloads page.

Yes, SmartWater has aided the conviction of hundreds of criminals for crimes ranging from burglary and robbery to fly-tipping and metal theft. In addition SmartWater maintains a 100% conviction rate when used as evidence in court. To read more about our latest arrests and convictions visit the News page.

By signing up to SmartWater you are not purchasing a product, you are becoming a member of SmartWater’s deterrent network. On your behalf, SmartWater Investigators will partner with the police on year-round strategies to put pressure on thieves and handlers of stolen goods. This includes raids, ‘stop and search’ checks for SmartWater marked property, covert operations against persistent criminals, crime mapping and TV advertising aimed at criminals. Only by continuously carrying out this work is it possible to ensure SmartWater remains a potent criminal deterrent.

Unlike SmartWater, UV pens do not offer a secure solution for marking property and have two major flaws. Firstly UV pens can only be used if there is a suitable surface area on which to write your details, which is problematic for jewellery and other small items. Secondly, there is nothing to stop a thief from striking through a postcode or any other identifying marking with another UV pen, thus erasing any link back to the true owner

Anything marked with SmartWater carries a forensic traceable code that links your valuables, assets and possessions back to your address. Because the Police regularly check for SmartWater and actively raise awareness of it, SmartWater is known throughout the criminal fraternity. As a result of SmartWater’s ongoing work with the police service,  it has been academically proven that criminals will avoid targeting presmises that display our logo and will not risk challenging our 100% conviction rate. By displaying SmartWater THIEVES BEWARE® deterrent stickers on your windows and doors you are sending out a powerful warning to any would-be thieves.

SmartWater offers a unique form of traceability, but the liquid itself can be used to mark almost anything. This can include protecting valuable business IT & communications infrastructure, stock, specialist business equipment, vulnerable buildings with external metals and highly desirable copper cabling. We also offer a range of products specifically for domestic applications.

SmartWater offers a unique form of traceability, but the liquid itself can be used to mark almost anything. This can include protecting valuable business IT & communications infrastructure, stock, specialist business equipment, vulnerable buildings with external metals and highly desirable copper cabling. We also offer a range of products specifically for domestic applications.

PAS 820:2012 is a specification published by the British Standards Institution to provide independent verification of the durability of forensic codes used within forensic coding products. PAS 820:2012 is a collaboration between the Home Office, the Police Service, the security industry and The British Standards Institution, and was established to ensure forensic codes are able to withstand the environmental conditions in which they are to be used to mark an item. All SmartWater unique forensic traceable codes conform to Grade A External standard, the highest possible level of robustness.

Every SmartWater forensic traceable liquid carries a code which is unique – we never make the same code twice. The code within your liquid, together with your name and address details, are stored on our off-line secure database, which is maintained to the highest international standards of ISO27001. Should any of your valuables be stolen and subsequently recovered by the Police, our forensic scientists will analyse traces of SmartWater on the item to link them back to their true owner.

To purchase SmartWater for your business, please contact our customer services department on: 0333 320 7797. Alternatively please fill out our enquiry form.

SmartWater is used by all kinds of businesses, from sole traders and SMEs through to international corporations, infrastructure providers, retailers, and blue chip organisations.

Yes, SmartWater is available in many overseas territories. Please visit our Worldwide page for further details.

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TESTIMONIALS

  • “Police Scotland continues to work alongside our communities and relevant partners to tackle housebreaking and protect people’s homes and belongings from acquisitive criminals. read more

    Superintendent Matt Richards, Police Scotland
  • “Theft of metal is a serious crime and has had a devastating effect on a large number of our customers since 2007. read more

    David Bonehill, Claims and Risk Services Director, Ecclesiastical Insurance Group (EIG)
  • “SmartWater has been central to reducing burglary in the borough of Brent and for building more confidence within our communities. read more

    Chief Superintendent Matt Gardner, Borough Commander for Brent, Metropolitan Police Service
  • “The after-sale service that SmartWater continues to provide to Thames Water is truly outstanding. As a Security Specialist I have to react very quickly to changing situations and knowing that I can rely on the support. read more

    Jon Lorimer, Security Specialist, Thames Water
  • “Our collaboration with SmartWater has enabled us to identify cable theft risks and to respond quickly to emerging trends in order to implement proactive mitigation plans, particularly through tactical deployments… read more

    Liam Sumpter, Area Director, Network Rail